Current Topic: Strategy

Did you happen to stroll through the busy streets of Italy in 2011? If you had, you’d have stumbled upon a unique pedestrian crosswalk—where all its stripes were grey, except one. A brilliantly white stripe standing out, with Mr. Clean logo on it. The unexpected contrast stopped people on their tracks and instantly communicated the brand’s promise of superior cleaning. This guerrilla marketing stunt by Procter & Gamble is a type of surprise marketing that successfully captures consumer attention through unexpected moments.

Visual stimulation plays a key part in how we experience food. Have you ever wondered why so many fast food restaurants use red in their color schemes? It is not a coincidence. It is science. Color is omnipresent in marketing, and for roughly 85% of people, color is a big factor in their decision-making process on whether to purchase or ignore a product. 

From McDonald’s to KFC, the dominance of red in the designs of food establishments is not just about aesthetics. It is a clever psychological strategy. Studies reveal that ambient color plays a powerful role in shaping our decisions, especially in food settings. Red is a standout because compared to most other colors, it is highly influential.

In this article, we will dive into why red holds such influence over food preferences, unpack the psychology behind it, and share actionable tips for marketers and business owners looking to put this knowledge to work.

When consumers adore a brand, they often give it a nickname—from "Rollie" for Rolex to "Beemer" for BMW. Marketers are eager to embrace this consumer-driven brand love and incorporate these nicknames in their marketing strategies to appear more relatable. This tactic is called “nickname branding” and marketers expect positive results from using it. But do brands benefit from this tactic, or does it backfire? While it might seem like a clever way to connect with customers, new research suggests it could have the opposite effect.

Think about the Ferrero Rocher chocolates. Almost everyone recognizes the shiny gold foil that wraps the chocolate. This packaging doesn’t just wrap the chocolates, it makes it look luxurious and special. Unwrapping the small round, rocky-like chocolate, creates a sensory experience even before you take the first bite and taste all the layers of flavor of this small chocolate. Personally, as a chocolate lover, just writing about it has me craving one right now!

Recently, I was at the well-known Dutch supermarket, Albert Heijn, using the self-scan kiosk to pay for my daily groceries. As I tapped my credit card against the terminal, no sound came from the device. Confused, I thought my payment hadn’t gone through, so I tried again. It suddenly dawned on me that the payment might now be deducted twice. Thankfully, this wasn’t the case. The next day, I made another grocery purchase, and this time, the terminal made a sound. I immediately realized how comforting that simple beep was—it reassured me that my payment had gone through. And I’m not alone in this experience. Research has shown that the beeping sounds from the cash register, signaling that the payment was received, significantly boost customer satisfaction (Reynolds‐McIlnay & Morrin, 2019).