Current Topic: Research

It was the Toilet Paper Panic of 2020 where calm neighbors turned into competitive shoppers at supermarkets across America due to COVID-19, creating a frenzy more intense and worrisome than the Tickle Me Elmo craze of the 1990s. This surge in panic buying had significant ramifications for economies and societies. Despite its impact, panic buying remains understudied, especially regarding its commercial effects and long-term trends. 

A friend scrolling through her social media feed stumbled upon a post from an influencer. However, instead of diving into the caption, she found herself deterred by its length. The overwhelming amount of text made it challenging to connect with the message, prompting her to swiftly scroll past, feeling somewhat frustrated.

Don’t you think nature can be beautiful? So do most. Beauty in nature can be found anywhere, and is even good for your health. But this is not all. Do you want to find out how you can use nature to sustainably nudge your customers? Keep reading to discover the benefits of aesthetics in nature images.

Do you know how eco-friendly packaging affects our buying behaviour? Companies all over the world are trying new ways to be kind to the environment, especially when it comes to  packaging drinks like Carlsberg, Johnnie Walker, and Cantina Goccia, who are using cool paper bottles.

Imagine hurriedly entering the supermarket with a shopping list in hand, determined to exit swiftly. You scan the cash registers, seeking the shortest queue. However, just as you think you've made the fastest choice, you realize the wait time is longer than expected. Frustrating. Or is it?

Contrary to common belief that a linear relationship exists between wait time expectations and consumer satisfaction, waiting longer than expected isn't always detrimental to customer satisfaction. In this blog, we delve deeper into the relationship between waiting, expectations, and customer satisfaction.